Shipping policy

Deliveries

We focus on product quality, great service and speedy delivery. Thanks to our own one-stop production facility, we aim at dispatching products within 48 hours, with many products being dispatched within 24 hours of receiving the order.

The dispatching time depends upon the production which is usually speedy, yet we do not count weekends or public holidays as production days. 

Delivery does not have to be to billing address which is great for ensuring acceptance of the parcel or sending gifts. 

UK Orders: 

Dispatched via Royal Mail (Tracked 24) or FedEx UK for heavier/bulky items. Delivery typically takes 1-2 working days post-production. These timings are indicative only and may vary and occasionally be longer during busier seasons. 

A Royal Mail’s 1st Class Recorded service for most orders under 2kg. This is our standard service and is the default delivery option in the shopping cart. Royal Mail delivers 94% of our orders the next day but occasionally it may take 2-5 days, and in rare cases up to 15 working days. Our standard delivery days include Saturdays, but not Sundays. The average delivery price will vary depending on the number of items in your order.
If we dispatch after 6 pm, parcels are usually picked up the morning after. At this point, unfortunately, no delivery address change can be made. In the case of express delivery, the next working day counts as the first day of delivery.

If your item is over 2kg, bulky, or large (over 60x40cm), we use FedEx UK couriers. They deliver the next business day and are a part of our standard service. We can offer a Saturday delivery service for an extra fee.

If you require guaranteed faster shipping time please use our guaranteed next day delivery option. Next day delivery service ensures your item arrives the following business day. If your package is over 2kg or especially bulky we use FedEx couriers, for all other packages we use the Royal Mail’s Special Delivery next business day service. The guaranteed delivery choice is available in the shopping basket and incurs an additional charge. We also offer guaranteed Saturday deliveries (excluding business addresses), through Royal Mail and FedEx, for a further fee.

UK non-mainland delivery is available for Royal Mail Recorded and Special Delivery, except in the case of large or bulky items that need a service other than Royal Mail standard recorded. If large or bulky pack to non-UK mainland destination, there may be a remote or over water surcharge in the shopping basket.

International Orders: Uses services like FedEx, DHL, or Yamato. International deliveries average 3 to 5 days, or as little as 2 days for major cities. These timings are indicative only and may vary and occasionally be longer during busier seasons. 

Shipping 

  • Shipping costs are paid by buyers and are shown for buyers to select the preferred options at the stage of purchase and payment. 
  • Shipping costs' charging is based on two factors: (1) size and weight of items and (2) distance of shipping. For example, a Bomber Jacket sent to the US costs \(\$9.49\), while the same jacket to the UK costs approximately £5.50.
Important Policies
  • Customs Duties: For orders shipped outside of the EU/UK, the recipient is responsible for local tax duties and customs processing.
  • Order Changes: Orders can be changed or canceled free of charge only while they are in the "waiting list" or "new order status." Once in progress, cancellations or changes may incur a chargeback fee. 
  • Lost or Damaged Items: For retail orders, the risk of loss transfers to the buyer upon delivery. Damaged items should be photographed immediately with their outer packaging and reported to us at mangoandthebee@yahoo.com before use.
  • Adverse Weather Conditions: When there are adverse weather conditions, deliveries to some parts of the country can be affected. To minimize delays we work closely with both Royal Mail and FedEx. When your order is dispatched, we will inform you of which courier was used. Information and updates regarding delivery services can be found on Royal Mail and FedEx websites as well as local weather news.

In Case Of Royal Mail Strikes

In the case of Royal Mail strikes, we switch to alternative delivery methods. We suggest you have your items delivered to your work address, which activates our free courier upgrade for delivery the following business day but only in the case of Royal Mail strikes. If you are unable to include a work delivery address, you are able to upgrade to Royal Mail Special Delivery for a little extra. During strikes, Royal Mail may still deliver small packages (under 2kg). Unfortunately, delivery is not guaranteed. 
Top tips in case of Royal Mail Strike: 1) Have your items sent to a work address and receive a free courier upgrade. 2) Pay small fee £4 to £5 upgrade for Royal Mail’s Special Delivery service.

International Fast Worldwide Shipping

Most international deliveries are with customers in 3 - 5 days. FedEx, DHL, TNT, Yamato or similar service is used as our default international delivery option. We suggest this service as it includes detailed tracking and guaranteed speedy delivery. This service can take as little as 2 days to major cities, or as long as 4 days on average, depending on the destination and its accessibility. Shipping costs and time can vary significantly for remote areas, where it may be necessary for us to pass on the remote area surcharge levied by the carrier. Delivery outside the EU may attract local tax duty to pay which is administered by the local territory and is the responsibility of our buyers.